Cancellation Policy

  1. If we have not yet despatched your order:  You can cancel it subject to an administration charge of £10.00 which will be deducted from your refund.
  2. If your order has been despatched: You are able to refuse delivery and the item will be returned to us. Please be aware that in this instance, all outward shipping and return shipping charges are the Customer’s liability.  In addition to this an administration fee of 20% (minimum charge £10.00) will be charged. We will deduct any charges from your refund. We will process your refund within 7 days of receipt of the returned items. Please allow 21 days for return and refund.

If you wish to cancel your order for any reason please provide details via our Contact Us page or call 03300 020 788 to discuss this with a Customer Services operative.